FAQ

Frequently Asked Questions

Do you sell wholesale only?

We primarily supply wholesale customers, distributors, retailers, and vape businesses. Depending on availability, some products may also be purchased in smaller quantities.

Are your products authentic?

Yes. We source our products from trusted manufacturers and suppliers to provide genuine, high-quality vaping products.

Which countries do you ship to?

We ship throughout Europe and to many international destinations. Shipping availability depends on your country’s import regulations.

How long does shipping take?

Processing usually takes 1–3 business days. Delivery times vary depending on your destination and shipping method selected.

Can I track my order?

Yes. Once your order has been shipped, you’ll receive tracking information by email whenever available.

What payment methods do you accept?

We currently accept:

• Cryptocurrency
• Direct Bank Transfer

Payment instructions are provided after your order is confirmed.

Can I cancel my order?

Orders may be cancelled before shipment. Once an order has been dispatched, cancellation is no longer possible.

What should I do if my order arrives damaged?

Please contact us within 48 hours of delivery and include photos of the damaged package and products. We’ll review your claim and work toward an appropriate resolution.

How can I contact customer support?

You can reach our customer support team through our Contact Us page or by emailing us directly. We aim to respond within one business day.